About us
We are GLASSES FIX
"The Team" behind GLASSES FIX - YOUR LOCAL OPTICAL MECHANIC started '4 Eyes Optical', an online optical reglazing service in 2009 and has proudly been servicing the local and international market for 16 years! We pioneered a movement to reduce waste and consumption by encouraging our customers to reglaze their existing optical frames.
- We are Australian-owned, operated, and based.
- We have our own on-site fitting laboratory.
- We use Australian-sourced/made products and services.
'GLASSES FIX - YOUR LOCAL OPTICAL MECHANIC' is a business that has been established by a team with over 40 years of experience in business and the optical industry. With extensive knowledge from the initial manufacturing of optical lenses in a laboratory, a skill not taught in the dispenser’s course. To the reglazing, fitting, and dispensing of glasses in the retail environment and supervising and managing laboratories and retail stores for the “giants” of the industry. Glasses Fix is the storefront/retail version of "4 Eyes Optical", which was started as a need to produce an income due to a health concern Leah had been diagnosed with. Leah founded this business, with Gene's knowledge and experience has helped locals save money and continue to love the glasses they already have. These businesses are not sideline ventures. It is our life. We pour our heart and soul into our businesses and pride ourselves on the knowledge and experience our optical mechanic/technician Gene has, the products and services, customer service, and the customer satisfaction we offer.
OUR VISION:
To prove we are a business that cares for the planet and all that is in it. By encouraging the reuse of our customers' existing frames to reduce unnecessary waste and consumption. While saving our customers hundreds of dollars every time their prescription changes, and to ensure everyone has access to quality eyesight.
OUR MISSION:
To care for the preservation of our environment by encouraging the reduction of waste and consumption. To care for our customers by providing a service that saves them money and puts their needs and wants first by connecting personally. To provide quality eyesight to everyone, regardless of their income. To care for the community by giving our customers unwanted glasses to those in need.
OUR VALUES:
Integrity, Respect, Courtesy, Customer Success, and Collaboration.
OUR AIM:
To empower our customers to have control over their optical needs and wants. To accomplish this, we have implemented a completely customizable ordering system. You choose the frame you want to reuse, whether it is a loved one's old frame or a favourite frame from your drawer, the lenses you want, the extras you want, and how you will provide your prescription details. We do not tell you what to have or what you need. We aim to save you money, reduce waste and consumption, and obtain customer satisfaction. To continue to grow and develop our mission constantly.
OUR GUARANTEE:
We will continue to give the best local, quality products, for the best price. We will beat all other quotes for the same price by 10%. We are and always will be 100% Australian. We are Australian. We are based in Australia. Our products and services are Australian. We fit your replacement lenses on the day we receive them or the day after. We back up our products and services with current industry knowledge and experience. Our environment, values, beliefs, and customers are at the forefront of our business practices. We believe everyone should be treated with courtesy and respect. We believe it is imperative to be upfront and honest. All we ask is that you do the same in return. Reach out, you will deal with “The Team” directly. Our passion is to achieve the same in life that everyone else can.
40+ Years of experience
Gene has extensive knowledge in the manufacturing and fitting of lenses and glasses. Skills dispensers do not have today.
17 Years of experience
Our team has been helping people around the world by supplying and fitting lenses to our customers' frames for 17 years.
40+ Years of experience
Our team has extensive experience in retail settings, customer service, managing and operating businesses for many years.
40+ Years of experience
Our team has the natural ability to empathise with people who are unable to afford expensive glasses. Their here to help.